Reservations

Pitch reservations can be made via email or through our website. On the website, you can submit an inquiry for your desired period or make a direct reservation for a pitch in your preferred zone.

Advance Payment

To confirm a reservation, an advance payment of 30% of the total reservation amount must be made no later than the deadline specified in the offer. The remaining balance is payable at reception upon departure. Payment can be made by bank transfer or through our online payment system. If the advance payment is not received by the specified deadline, the reservation will be considered invalid.
The above payment terms apply to standard offers. Payment conditions may vary depending on the price list and the offer selected by the guest. For example, under a Non-refundable offer, the full amount is payable at the time of booking, and the reservation is confirmed only after payment has been received.

Bank Transfer Details

ERSTE BANK d.d., Rijeka, Croatia
IBAN: HR47 2402 0061 5001 3706 5
BIC: ESBC HR 22

Glavotok Premium Green Camp is not responsible for bank charges incurred when making payments by bank transfer.

Card Payments

Payment is possible with a credit or debit card.

Check-in and Check-out
Check-in is available after 13:00 on the day of arrival, and check-out must be completed by 12:00 on the day of departure.

• For check-out after 12:00, the campsite may charge an additional fee.
• The reserved pitch will be held until 20:00 on the day of arrival. If you expect to arrive later, please notify us by phone at +385 51 86 78 80 or by e-mail at info@kamp-glavotok.hr.
• Upon arrival at reception, all guests must present their identity cards or passports, and all additional camping equipment located on the pitch must be declared.

Pitch Selection
A pitch is reserved within the selected zone. The exact pitch number can be reserved as an additional service for a fee of €100.

Reservation Without an Additional Fee
The layout of the zones and pitch types is shown on the campsite map. When a zone is reserved, the campsite assigns a pitch within that zone. The assignment depends not only on which pitches are available but also on which pitches are suitable for the size of the campervan or caravan. You may indicate your preferred pitch when making a reservation. We will do our best to accommodate your request, subject to availability, but cannot guarantee it.

Reservation of an Exact Pitch Number

• • Guests can select this option as an additional service when making a reservation.
  • The fee is €100 and must be paid immediately at the time of booking. Unlike the advance payment, this fee is not deducted from the total bill upon check-out.
  • After making the reservation, guests must enter their preferred pitch numbers in the reservation notes. We recommend listing several options in order of preference.
  • The campsite will inform the guest as soon as possible which of the requested pitches are available, confirm the selected pitch and confirm the reservation of the exact pitch number.
  • If none of the requested pitches is available, the guest may select another available pitch or receive a full refund of the fee.
  • The fee is non-refundable in the event of cancellation, regardless of the cancellation notice period. If the guest changes the reservation dates (changes are permitted up to 7 days before arrival), the fee can be transferred to the new dates only if the requested pitch is available for the new period. Following a date change, the campsite cannot guarantee the exact pitch number originally requested by the guest. If the guest requests a change to the reservation and the requested pitch is no longer available for the new period, the campsite may assign another pitch; in this case, the fee will not be refunded. Changes to the reservation dates are no longer possible once the guest has arrived at the campsite.

If a reservation includes an exact pitch number, the reserved accommodation unit cannot be changed upon arrival at the campsite.

Reservation Cancellation and Modification Policy

Conditions Depend on the Offer
The cancellation and modification terms outlined below apply to standard offers. Cancellation conditions, date changes and refunds may vary depending on the price list and the offer selected by the guest at the time of booking (for example, First Minute and Non-refundable offers). The terms and conditions of the offer under which the reservation was made shall apply.

Reservation Modifications
Changes to the reservation dates or the number of guests are possible subject to availability and can be made free of charge up to 7 days before arrival. Requests must be sent by e-mail to info@kamp-glavotok.hr. In such cases, the price will be calculated according to the price list valid at the time of the change.
After this deadline, reservation modifications are no longer possible. If a guest is already staying at the campsite, an early departure is handled in accordance with the early departure policy outlined below.

Cancellation
Cancellation is free of charge up to 7 days before arrival. After this deadline, the 30% advance payment will be retained. Cancellations can be made exclusively by e-mail to info@kamp-glavotok.hr.

• If the guest cancels less than 7 days before arrival or fails to arrive (no-show), we will retain the advance payment (guarantee amount) of 30% of the total reservation value.
• The fee for reserving an exact pitch number is charged separately from the advance payment and is not included in the reservation value used to calculate the advance payment. It is non-refundable in the event of cancellation, regardless of the cancellation notice period, as well as in the event of a no-show.

Refund of the Advance Payment.
To request a refund of the advance payment, please send the following details to info@kamp-glavotok.hr: the payer's first and last name, address, bank name, IBAN and SWIFT/BIC code.

Early Departure and Shortening of Stay
By making a reservation, the guest books the pitch for the entire period specified in the reservation confirmation. In the event of a later arrival or earlier departure than the confirmed dates, the full reservation amount will be charged, with an adjustment to the tourist tax, which is charged only for the nights actually spent at the campsite.
As an exception, in the event of early departure due to a serious illness, accident or force majeure affecting the guest or a person travelling with them, the guest may submit a request to be exempted from payment for unused nights. Appropriate supporting documentation (e.g. a medical certificate) must be provided with the request. Each request will be assessed individually.

The Accommodation Price Includes
The pitch price depends on the zone, while the price per person is calculated separately. Both are charged per day of stay according to the price list valid for 2027. Prices include VAT, while the tourist tax is charged separately.
The pitch price includes only the services specified for the respective zone, as well as one vehicle and one accommodation unit (tent, caravan, campervan or van). All other services and items are charged additionally according to the applicable price list, whether added by the guest at the time of booking or requested during the stay. These include electricity connections in Zones A, B and the Free Zone, pets, additional vehicles, boats or tents, private bathrooms, refrigerators, and tokens for washing machines and dryers. Prices for additional services are available in the price list.

Exceptional Circumstances and Reserved Rights
Glavotok Premium Green Camp reserves the right to modify or cancel reservations due to exceptional circumstances, such as natural disasters, pandemics or technical errors. In such cases, the campsite will inform the guest in a timely manner. If the campsite cancels a reservation due to force majeure, the amount paid will be refunded in full.
The campsite reserves the right to refuse, cancel or modify a reservation if it identifies misuse of the booking system or an obvious error made by the guest when entering their details.

Complaints
Complaints regarding the quality of services must be reported at reception immediately upon discovery of the problem. The campsite does not accept complaints relating to circumstances beyond its control, such as weather conditions, sea conditions or noise originating outside the campsite. The maximum compensation payable is limited to the value of the services to which the complaint relates.

Personal Data Protection
We process guests' personal data in accordance with our Personal Data Protection Policy.

Fraud Warning
The campsite will never request card details, payments or personal data via WhatsApp or social media. Our official communication channels are the booking system, e-mail at info@kamp-glavotok.hr and telephone at +385 51 86 78 80.
Please ignore any message requesting payment or personal data that has not been received through the official channels listed above, and notify the campsite at info@kamp-glavotok.hr.

Note
The final bill payable upon departure may vary depending on the services actually used during the stay.

• Items not declared by the guest at the time of booking but used on the pitch will be charged at check-out according to the price list valid at that time.
• All services are finalised and charged at reception before departure. Payment for guests departing on the same day can be made between 08:00 and 12:00. Payment is also available between 18:00 and 20:00 for guests departing the following day. We recommend this option to avoid queues at reception.
• All prices are expressed in euros (€) and include VAT. The tourist tax is charged separately.