Dear Guests,

We hope that you have had a pleasant stay in our camp. This survey is intended to help us improve our service. The information you provide will be confidental and will be used exclusively for this purpose. It should take about 5 minutes to fill out this survey. We thank you in advance and sincerely hope that you will stay with us again.
By filling out this survey, you will also automatically be entered in a draw to win valuable prizes, including the:
Grand prize- a seven-day stay in one of our Mobile home of your choice.

Legend: 5 - very satisfied, 4 - satisfied, 3 - neutral, 2 - dissatisfied, 1 - very dissatisfied

Please do not respond to questions regarding amenities that were not available in your camp or you did not use.

1. Did you obtain value for your money? 5    4    3    2    1

2. Did you feel welcome? 5    4    3    2    1

3. Would you recommend us to your friends? Yes    No    Maybe

4. Were you satisfied with the service at the reception desk? 5    4    3    2    1

5. How long did you wait for check-in? 5    4    3    2    1

6. How long did you wait for check-out? 5    4    3    2    1

7. Were you particularly pleased with any of the reception desk employees?

8. Were you particularly dissatisfied with any of the reception desk staff?

9. How satisfied were you with the cleanliness of the camp? 5    4    3    2    1

10. How satisfied were you with the cleanliness of the landscaping of the camp? 5    4    3    2    1

11. How were you satisfied with your site/place in the camp? 5    4    3    2    1

12. How satisfied were you with guests' respect of camp rules? 5    4    3    2    1

13. How satisfied were you with the cleanliness of the washrooms? 5    4    3    2    1

14. How do you rate the functionality of the washrooms? 5    4    3    2    1

15. Were you particularly pleased with any of the room maids?

16. Were you particularly dissatisfied with any of the room maids?

18. How satisfied are you with the offer – assortment of commodities? 5    4    3    2    1

19. Do you find the supermarket's staff to be courteous? 5    4    3    2    1

20. How friendly was the restaurant staff? 5    4    3    2    1

21. How would you rate the selection and quallity of the food? 5    4    3    2    1

22. Were you particularly pleased with any of the restaurant staff?

23. Were you particularly dissatisfied with any of the restaurant staff?

25. How were you satisfied with the cleanliness of the beach? 5    4    3    2    1

26. How were you satisfied with the landscaping of the beach? 5    4    3    2    1

27. Camp Amenities - What amenities were lacking in the camp?

28. Was this your first visit ti camp Glavotok or have you been our guests before?
First time , More than once,  How often?

29. How did you hear about us?

Select one... Magazine/Newspaper Trade magazine Travel show Friend Travel agency Already stayed Other :

30. Did you use Internet when planning your holidays? Yes Ne o

31. Have you visit our Internet site while planning your holidays?
Yes No   No, I visited www.

32. How did you get here?
Car    Camper    Low cost airfare    Bus    Airplane
Other:

33. Which category do you belong to?
Single Couple Couple with children ( 7-14 years ) Couple with children ( >14 years. ) ouple with small children (< od 7 years.) Seniors  
Other:

34. Did you make any excursions or day trip during your stay? Yes No

35. Please select themes/ motives of intrest to you on your vacation:

36. Please chose five of our qualities and write their number down in the allocated
Example: 4, 12, 9, 3, 1

37. Will you visit us again? Yes No Maybe

38. Would you like us to inform you on our special offers and novelties? Yes Ne o

39. If yes, please choose the mode of communication that you prefer: E-mail Mail

40. Would you like to make a reservation for your stay in our camp in 2009.?

Yes No, why not?

In the event that you have won a prize, we need the following information to contact you.

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